FAQs

Circulation Services

How can I submit a vacation hold?
Users can submit vacation holds by submitting this online form or calling 1-888-620-1700.

How can I make a payment?
All payments must be made by calling Customer Service at 1-888-620-1700 or mailing a check, credit or debit card payment, along with your subscription information to:
Times Herald-Record
PO Box 7024
Chicopee, MA 01021-7024

How can I change my billing information? i.e. mailing address/credit card
Customers can update their mailing address by completing this online form. Credit card information must be updated by calling customer service at 1-888-620-1700.

How can I change my delivery address?
Customers can update their delivery address by completing this online form or by calling customer service at 1-888-620-1700.

How can I request redelivery?
Customers can submit a redelivery request with our online form, call by calling customer service at 1-888-620-1700 or email customerservice@th-record.com.

How can I submit a complaint or delivery issue?
Customers can submit a complaint or delivery issue with our online form or by calling customer service at 1-888-620-1700 or email customerservice@th-record.com.

How can I update/change my delivery location?
Customers can update their delivery location by completing this online form or by calling customer service at 1-888-620-1700 or email customerservice@th-record.com. Please include specific delivery instructions if needed.

How can I give a gratuity to my carrier?
Please email customerservice@th-record.com with the subject line of “Contact me with my carrier’s information”.  Please include your delivery address in your email or call customer service at 1-888-620-1700.

Where can I purchase your paper ?
Visit our “where to buy” page to find the location closest to you or call customer service at 1-888-620-1700.

How do I contact View/Primetime/Obituary Desk/Needy Fund/Write to Know/etc?
A list of primary Times Herald-Record contacts can be found here.  All other departments can easily be reached by calling 845-341-1100 and asking to be directed to your department.

How do I submit a letter to the Editor/Press Release/Obituary?
Readers may submit a letter to the Editor by using this form or mailing it to:
Times Herald-Record
Letter to the Editor
PO Box 2046
Middletown, NY 10940

Press releases and story ideas can be submitted to the newsroom by using this form.

If you would like information on placing obituary or in-memoriam notices, please contact us by phone 845-341-1100 or e-mail: obits@th-record.com.

Newsroom

How do I get news about my business into the paper (promotions, new businesses, etc.)?
Email submissions to business@th-record.com or mail to Michael Levensohn, Times Herald-Record, 40 Mulberry St., Middletown, NY 10940. Include a contact phone number and email address. Photos – high-resolution JPG format preferred – may be emailed. Call Michael Levensohn with questions at 845-346-3204.


How do I submit events to the Business Calendar?

Notices should be received at least two weeks prior to event or reservation deadline and must include a phone number. Email to business@th-record.com or mail to Michael Levensohn, Times Herald-Record, 40 Mulberry St., Middletown, NY 10940.

How do I submit a letter to the editor?
Mail to Letters Editor, Times Herald-Record, complete this online form, or e-mail letters to letters@th-record.com (200 words or less; no more than one letter)

How do I submit an event to the online calendar?
To post an event to our online calendar, visit our website at www.recordonline.com/calendar.  Selected items submitted online are copied from our calendar database and published in the Times Herald-Record. Keep in mind that space is limited and items run as space allows. Call Eric Stutz with questions: 845-346-3132.

How to I order a photo reprint?
Visit our online order form or call the Photo. Dept. at 845-346-3187 and ask for a reprint order form.

Who do I call for event coverage?
Contact Tim Malcolm (845-346-3198, e-mail: tmalcolm@th-record.com) for entertainment-related items; and the newsroom for all other events at 845-341-3132.

How do I submit items to the Community Notes?
Items may be e-mailed to Eric Stutz at estutz@th-record.com. For questions, call Eric at 845-346-3132. Community events include fundraisers and events requiring advance registration or tickets.


How do I submit events or news for the Sports section?

Events may be e-mailed to sports@th-record.com or call 845-346-3191.